Returning Your Order
Standard Return Policy
We assure your satisfaction with all Longines merchandise by offering a 30 day money back guarantee.
You may return any unworn, undamaged watch, within 30 days of delivery for a full refund of purchase price (minus shipping and handling fees). Any watch that fails quality inspection from Customer Service (scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable or exchangeable. Rubber strap replacements can be ordered at an additional cost by calling customer service at 1-866-462-4032. *We do not size Rubber Straps.
Extended Holiday Return Policy
Items purchased between November 15 and December 25 can be returned up to 60 days after the order date. All other return policies are still applicable. Purchases made after December 25 are subject to our standard return policy.
If the following items are not returned or damaged, the charges listed below will be applicable and reduce the amount credited.
- Missing Box (Standard) $25
- Missing Box (Luxury) $50
- Missing Warranty Card / Instruction Manual $20
Please follow the instructions below when returning your watch:
- Please complete the form that came in the box and enclose it with your returned merchandise.
- Watch needs to be returned with box, warranty cards, user manual, and any extra links due to bracelet sizing.
- In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip.
- Carefully package merchandise to prevent damage in transit.
- Ship your return using the return label sent to you on the bottom of the original invoice.
Once received and inspected, a credit will be issued for all returned watches meeting the 30 day guarantee provisions. The credit will be issued on the card upon which the order was originally placed.
If you do not have your packing slip, please contact us at 866-462-4032 from 9am to 6pm EST Monday through Friday or via the ‘Contact Us’ section.